Dear,
Every 10mn we receive a mail with object and body as below.
Object : OTRS Scheduler Daemon Cron: MailAccountFetch
Body:
Error: Unable to register the process in the database. Is another instance
still running?
You can use --force-pid to override this check.
How to fix
Hello,
Try the solution described here:
http://forums.otterhub.org/viewtopic.php?t=31123
regards
Martin
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Placide
Lysias NJAMI
Sent: Tuesday, February 9, 2016 12:02 PM
To: otrs@otrs.org
Subject: [otrs] OTRS Scheduler
In version 4 of OTRS we were able to use wildcards in the CustomerID field
under Ticket Filter for notifications. All of our customer IDs are prefixed
with a building code so we were able to use that to send out notifications to
outside emails (non agents) based on specific building. In
