Hello,
When using the GenericTicketConnector's ticket search functionality, it appears
as if the "OR" setting for ContentSearch is not being honored. For instance, a
SOAP request of the following nature:
http://schemas.xmlsoap.org/soap/envelope/";
xmlns="http://www.otrs.org/Ti
Hi,
On OTRS 4, even if it wasn't officially supported, there was a way to
translate ticket types modifying the file AgentTicketPhone.tt (for Phone
tickets) adding a "Translate" around Data.Strg.
On OTRS 5, the same modification (I have the AgentTicketPhone.tt file in
Custom/Kernel/Output/HTML/Tem
Hello,
We have a problem with the "Closed Ticket" notification. Below is what we
have in our config :
Hello ,
A Ticket from regarding "" has
been closed !
-
Related Incident :
Subject: " "
From:
Ticket Status:
Ticket Responsible:
