Dear Friends,
I have just installed OTRS 5 (Free Version) and planning to use it for
production of 1500 users (customers) and 35 agents.
Configurations:
Cent OS on VM
RAM 6GBMySQL
With your experience, how would you predict the performance in my production?
Will it be practical for me to use i
Hello Juan Carlos,
For the permission denied message, you might want to run the command:
/opt/otrs/bin/otrs.SetPermissions.pl
With the right parameters depending on your environment. For uninstalling a
package from the command line, you can run:
/opt/otrs/bin/otrs.PackageManager.pl -a list
To
Hi
I upgrade Otrs5 to avoid the error/issue "Internal Server Error", I follow
all steps described on the documentation, but when I try to see my page, I
get a error. I review the error and is because I don't have installed the
FAQ package on the new version patch9.
Any idea how to disable this pa
Hello everyone,
I used to add custom menu buttons in Frontend::Agent::Ticket::MenuModule to
prefill AgentTicketNote since OTRS 3.0 until 3.3 with URL encoded HTML content,
the method is explained here:
http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/
Now after upgrading to OTRS 4 and
