Hi Rose,
Please check whether you have any duplicate notification settings in:
Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications
Best Regards,
Sujeeva Tissaarachchi
From: Rose Dowson
To: User questions and discussions about OTRS.
Sent: Tuesday, 26 April 2
Hi,
I have a problem with mail notification when The customer create a new
ticket the agent receive many mails that contain the same body 'ticket
Owner Update'.
Please I want to know what is the problem. Keep on mind that I configured
the agents of each department haven't the same rights.
P
Hi Florian,
Thanks for your reply. I am aware of that feature but I would like to have a
specific template preset when I create a new note. Any idea?
Regards,
Rick
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Florian
Edlhuber
Sent: Dienstag, 26. April 2016 03:58
To
