Maybe I did not explain as well as I beleive. There have been some
exchanges between the customer and the agent but since every time you
close the ticket is reopenedwithin any new mail.
Below all records in the table "article" for this ticket
ticket_id article_type_id article_sender_type_id
Thanks but it's the same ticket. I close it and it's re-opened every night
Message original
*Sujet: *[INTERNET] Re: [otrs] Ticket re-opened by system
*De : *Sujeeva Tissaarachchi
*Pour : *User questions and discussions about OTRS. ,
pref-o...@haute-garonne.gouv.fr
*Date : *2
There may be an email generated to OTRS with the same ticket number in subject.
I think its possible to disable this feature in SysConfig
Best Regards,
Sujeeva Tissaarachchi
From: claude
To: User questions and discussions about OTRS.
Sent: Thursday, 28 April 2016, 12:30
Subject: [ot
Hi,
For one ticket, every night it's re-open by system. I close it and then
the next night, I have this lines are in history :
Lock Ticket verrouillé. - root@localhost (Administrateur
princ[..])26.04.2016 00:10:04
Misc Reset of unlock time. - root@localhost (Administra
