[otrs] OTRS 5 - Escalation notifications not sending

Trying to do basic Queue based First Response and Update Escalations.. We can see the countdown occur, but it just goes negative, and no notifications are sent to agents subscribed to that queue.. Where should we start to look? ---

[otrs] Second Customer Web Interface

Hi Guys. Is there a way to create a second customer web interface in otrs 5 ? Regards, Willian Silva. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lis