You can enable some Dynamic Fields to store information from customer and then use that information to generate statistics.
http://stephan14x.evidente.de/?p=80 Regards 2016-05-06 12:56 GMT-06:00 Nick Bright <nick.bri...@valnet.net>: > Is there any way within OTRS (we are using v3 currently) that would allow > statistics/reporting based on a field restriction in the Customer > Information? > > For example, part of the Customer Information being brought in from LDAP > is a location value (text). I'd like to report the number of tickets opened > for a specific location value, across all customers. > > -- > ----------------------------------------------- > - Nick Bright - > - Vice President of Technology - > - Valnet -=- We Connect You -=- - > - Tel 888-332-1616 x 315 / Fax 620-331-0789 - > - Web http://www.valnet.net/ - > ----------------------------------------------- > - Are your files safe? - > - Valnet Vault - Secure Cloud Backup - > - More information & 30 day free trial at - > - http://www.valnet.net/services/valnet-vault - > ----------------------------------------------- > > This email message and any attachments are intended solely for the use of the > addressees hereof. This message and any attachments may contain information > that is confidential, privileged and exempt from disclosure under applicable > law. If you are not the intended recipient of this message, you are > prohibited from reading, disclosing, reproducing, distributing, disseminating > or otherwise using this transmission. If you have received this message in > error, please promptly notify the sender by reply E-mail and immediately > delete this message from your system. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
