Re: [otrs] Set default ticket type for queue - OTRS 5

2016-06-02 Thread Sujeeva Tissaarachchi
Hi Willian, Please have a look into SysConfig below path: Ticket -> Core::PostMaster -- PostmasterDefaultQueue Best Regards, Sujeeva Tissaarachchi  From: Willian Silva To: User questions and discussions about OTRS. Sent: Thursday, 2 June 2016, 22:51 Subject: Re: [otrs] Set default tick

Re: [otrs] Set default ticket type for queue - OTRS 5

2016-06-02 Thread Willian Silva
Ok Leonardo, thanks ! 2016-06-02 10:32 GMT-03:00 Leonardo Certuche < leonardo.certu...@itconsultores.com.co>: > Hello, > > You can accomplish that using ACLs: > https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html > > On 2 June 2016 at 07:42, Willian Silva wrote: > >> Hi guy

Re: [otrs] Set default ticket type for queue - OTRS 5

2016-06-02 Thread Leonardo Certuche
Hello, You can accomplish that using ACLs: https://otrs.github.io/doc/manual/admin/stable/en/html/customization.html On 2 June 2016 at 07:42, Willian Silva wrote: > Hi guys. > > Can I set a default ticket type for a single queue in sysconfig ? > > > Regards, > > Willian Silva. > > -

[otrs] Set default ticket type for queue - OTRS 5

2016-06-02 Thread Willian Silva
Hi guys. Can I set a default ticket type for a single queue in sysconfig ? Regards, Willian Silva. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists