Re: [otrs] Dynamic fields from email headers?

2016-06-22 Thread Nick Bright
On 6/22/2016 10:54 AM, Nick Bright wrote: Is it possible when generating a ticket by email (for example from a web form) to create X-Dynamic-Field headers that would create specified dynamic fields in the ticket that is being created? For example X-Dynamic-Field-Address1=AddressString to creat

[otrs] Mail fetch frequency only updated on daemon restart?

2016-06-22 Thread Frank Thommen
Dear all, I have the impression - but I could not find a reference to this -, that changes in Sysconfig Daemon::SchedulerCronTaskManager::Task###MailAccountFetch are only becoming active after manually stopping and restarting the OTRS Daemon. Is that the case? I'd find this strange, as I'd i

[otrs] Dynamic fields from email headers?

2016-06-22 Thread Nick Bright
Is it possible when generating a ticket by email (for example from a web form) to create X-Dynamic-Field headers that would create specified dynamic fields in the ticket that is being created? For example X-Dynamic-Field-Address1=AddressString to create populate the dynamic field "Address1" wi

Re: [otrs] otrs Digest, Vol 93, Issue 9

2016-06-22 Thread Placide Lysias NJAMI
Best Regards / Cordialement - Placide NJAMI | HEAD OF IT DEPARTMENT GOLDEN EXOTICS LTD - GHANA P.O. Box K.I.A. 16105 - ACCRA Email: p.nj...@gelgh.com<mailto:p.nj...@gelgh.com> -- next part -- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/piperm

Re: [otrs] Innodb warning

2016-06-22 Thread Scott Ferguson
On 22/06/16 21:34, Placide Lysias NJAMI wrote: > Dear, > > How to correct the warning message we have on our OTRS system registration? > (See below) > > InnoDB Log File Size (5 MB): > The setting innodb_log_file_size must be at least 256 MB. > > > Thanks in advance! 1. stop mysql 2.

Re: [otrs] Innodb warning

2016-06-22 Thread Rick Heisterhagen
Hello, Have a look at this article (worked for me): http://dba.stackexchange.com/questions/1261/how-to-safely-change-mysql-innodb-variable-innodb-log-file-size Regards, Rick From: otrs [mailto:otrs-boun...@otrs.org] On Behalf Of Placide Lysias NJAMI Sent: Mittwoch, 22. Juni 2016 13:35 To: ot

[otrs] Innodb warning

2016-06-22 Thread Placide Lysias NJAMI
Dear, How to correct the warning message we have on our OTRS system registration? (See below) InnoDB Log File Size (5 MB): The setting innodb_log_file_size must be at least 256 MB. Thanks in advance! Best Regards / Cordialement - Placide NJAMI | HEAD OF IT DEPARTMENT GOLD