Good day.
We are using otrs to resolve incidents from external clients, and we are
using Customer Groups feature.
Now we need to use OTRS for internal company's purpose, so every
employee will auth using LDAP.
But i got problems with groups - i can't find a way to setup groups for
customers authorized using LDAP. Without group customers (company's
employers) can't post incidents to internal queues.
Is there way to resolve this problem?
Best regards.
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