[otrs] why is the code unreadable on the web interface?

I submit a new ticket ,but some of the code is unreadable on the web interface: (in Chinese) " 根据程序需求，服务器上的sudo需要在本地保留日志的同时,也需要远程备份,以防服务器迁移或者故障导致日志� А� 现在备份的方法是在123.125.48.156上开启syslogd作为远程日志服务器,游戏服务器的sudo日志通过syslogd� ⑺偷皆冻谭衿魃�.然后远程服务器通过syslog.conf " one Chinese word is made of two bytes, it

Re: [otrs] postmaster filter get an error.

Thanks a lot. The problem is solved. 2010/3/9 Nils Leideck - ITSM > Hi 李森, > > On 08.03.2010, at 10:19, 李森 wrote: > > Set > Header1:X-OTRS-Queue Value:6 > > > this needs to be the Queuename, not the DatabaseID > Just run a "select name form queue" t

[otrs] postmaster filter get an error

i set up some filter: Match: Header1:Subject Value:[other] Set Header1:X-OTRS-Queue Value:6 then i run the script: $perl PostMasterPOP3.pl the output is: Message 1/1 (xyticketm...@163.com@pop.163.com) ERROR: OTRS-PM3-10 Perl: 5.10.0 OS: linux Time: Mon Mar 8 17:04:44 2010 Message: Foun

[otrs] postmaster filter get an error.

i set up some filter: Match: Header1:Subject Value:[other] Set Header1:X-OTRS-Queue Value:6 then i run the script: $perl PostMasterPOP3.pl the output is: Message 1/1 (xyticketm...@163.com@pop.163.com) ERROR: OTRS-PM3-10 Perl: 5.10.0 OS: linux Time: Mon Mar 8 17:04:44 2010 Message: Foun