[otrs] Support Contracts on OTRS

Is it possible to manage support contracts inside ORTS? Have somebody tried to do this? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Suppo

[otrs] Support Contract Managment

Is it possible to manage support contracts inside ORTS? Have somebody tried to do this? BR/Agim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/ot

[otrs] Contract managment

Is it possible to manage support contracts inside ORTS? Have somebody tried to do this? BR/Agim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/ot

[otrs] upgrade to version 2.2.6

Hello, Actually I use the version 2.2.2 of OTRS. I would like to upgrade to 2.2.6 now available. Is any how-to document for the upgrade? Any know issue reported for Centos 4? Thanks! -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

[otrs] Time-Accounting

In Time-Acounting menu, under Acction Settings the required field is "Action". What to put in this field? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/l

[otrs] Time-Accountig

I Installed the Time-Accountig module, but I don't see any trace of it on the menus. So, my question is : how to start using it? Thnx. -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] RE: Time-Accountig

Before installing Time accounting into my otrs platform I would like to know what are main features of the module. In what case this module can bee useful? -- Agim Cami ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] Time-Accountig

Hello, I have seen today that the Time accounting module is available for installation. Is any written document what are the features and how to use it? Thanks -- Agim Cami ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] Re: Stats reports ? (Gabriele D'Andrea)

This SQL query must be applied into SQL box under Admin? -- Agim Cami ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or

[otrs] RE: what is the best linux distro in my situation?

Otrs runs fine under CentOS. Actually I use otrs under CentOS 4.4. So, no need to Install obligatory Suse or Fedora. -- Agim Cami ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

[otrs] Stats reports ?

I would like to check the performance of the sevice team. I tried to create reports, for exemple, based on difference of ticket's creation time and ticket's close time. This is not possible. Have somebody any exsperience on this issue? Agim ___ OTRS mail

[otrs] Stats reports and service performance?

I would like to check the performance of the sevice team. I tried to create reports, for exemple, based on difference of ticket's creation time and ticket's close time. This is not possible. Have somebody any exsperience on this issue? -- Agim ___ OTRS

[otrs] "Customer Company" are not diplayed on the Customer list

The "Customer Company" are not displayed on Customer list. Is any workaround on this? -- Agim Cami ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.o

[otrs] Customer company not on the Customer list

"Customer Company" are not really treated as "Customer Users". Example: if you want to create a Phone-Ticket or Email-Ticket the displayed customers are Customer Users only. Is any possibility to include in the dislplayed list the "Customer Com

[otrs] Installation of otrs 2.2 on CentOS

The rights on the file are corrects. Is any other configurtion on apache server to do? -- Agim Cami ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

[otrs] How to setup "Watched Tickets" icon?

On the DEMO of OTRS (http://demo.otrs.org/otrs/index.pl) the icon "Watched Tickets" is on the screen. I find it very useful. On my test bed of OTRS 2.2.1 this icon is not present. My question is : is any possibility to add this function? Thanks! ___ OTRS

[otrs] How to installation on Fedora Core or CentOS

Is available any installation note for installation of OTRS on Fedora Core or CemtsOS? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Suppo

[otrs] What about TAPI integration for VoIP?

What about TAPI integration for VoIP into OTRS? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

[otrs] Integration of OTRS with ACD sytstems

I am discovering OTRS. Seems very well done. I would like to know if somebody have experienced the integration of OTRS with ACD systems (Automatic Call Distribution) and IP PBX? -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:/