web/ "/opt/otrs/var/httpd/htdocs/"
So, you would place the graphic in :
/opt/otrs/var/httpd/htdocs/images/Standard/
Regards
2009/11/12 Agustin de Landa Gil
Thanks for the information.
One more question, what if otrs-web directory doesn´t exist. I am using OTRS
2.4.4
Agustí
Thanks for the information.
One more question, what if otrs-web directory doesn´t exist. I am using OTRS
2.4.4
Agustín.
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
Stephen Hall
Enviado el: miércoles, 11 de noviembre de 2009 0:31
Para: User questions and discuss
ve of otrs for how to do it..
Regards,
Sarper
On Thu, Oct 29, 2009 at 5:14 PM, Agustin de Landa Gil
wrote:
Thanks,
I have created one notification, but it doesn´t work.
Is there a way to test it or trace which could be the problem.
I am using 2.4.4
Agustín.
De: Mi
rd: André
Mindermann (CEO), Martin Edenhofer
CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS
at booth no. 12 from Nov 24-25, 2009!
On Tue, Oct 27, 2009 at 3:31 PM, Agustin de Landa Gil
wrote:
Hello,
I have a question: How can I configure OTRS so that it
questions and discussions about OTRS.
Asunto: Re: [otrs] How to re-open a ticket that was closed by mistake
Agustin de Landa Gil wrote :
> Is there a way to reopen a Ticket that was closed by mistake.
Hello Augustin,
simply add a note to the ticket and there set the status to open.
If you can&#
Hello,
I have a question: How can I configure OTRS so that it sends an email to the
customer and to a group of people when this ticket is closed.
Thanks,
Agustín.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
A
Hello,
Is there a way to reopen a Ticket that was closed by mistake.
Thanks,
Agustín.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otr
Hi I have installed the OTRS System to test it.
I have created services and SLAs without any problem, but when I try to
create a ticket the lists of both are empty.
Is there a configuration I am missing?
Thanks,
Agustín.
---
| Framework | sendmail --> there you can configure
you mailserver, account and password to use when sending emails
_
From: otrs-boun...@otrs.org [otrs-boun...@otrs.org] On Behalf Of Agustin de
Landa Gil [adela...@inmagusa.com]
Sent: Monday, September 21, 2009 7:11 PM
To: otrs@otrs.
Hello I am facing the following problem: No mails are sent of any event to
the agents. The error I get in the log is the following:
[Mon Sep 21 16:07:10
2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent
agent 'NewTicket' notification to 'igutier...@inmagusa.com'.
[Mon
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