On 12-02-27 06:21 AM, Marco Ferreira wrote:
Fixed.
What was the fix?
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Hi Alvaro.
On 03/02/2012 6:52 AM, Alvaro Cordero wrote:
> You can do that into General Catalog, There are the definition for all your
> classes including the Config Item Class.
Ah, OK, found it. I added a text field called "Cost" to enter the cost
of the computer and hardware and confirmed that
Hello.
I am running OTRS::ITSM v3.0.5. I am wanting to add a field to the
"Computer" and "Hardware" classes to enter a cost for the item. I found
the following post, which details how to do that, except it does not
detail what I need to click on to get to where I can edit the class
definition:
OK, never mind, I figured this out after a little more searching.
Just for those wondering the same thing:
1.) Open the "source" item
2.) Click "Link"
3.) Choose the ConfigItem you wish to link it with
4.) Rinse and repeat as necessary
-Alan
This e-mail is intended only for the indi
Hello,
Is there a way to link configuration items? Notably, I would like to
link computers with monitors and printers.
I saw a posting about someone who was able to do something similar with
the items he had in an OCS database then run a Pythin script that did
the linkings, but I would much pref
Hello.
I am trialling OTRS (ITSM 3.0.4) for our organisation and so far loving
what I am seeing. My favourite part if the "Config Item" module for
tracking computers, locations, networks, etc.
I have to occasionally submit detailed reports on the PCs in our
organisation, but more than just how m
ot be displayed" page.
I am not sure what, if anything, can be done to fix
OTRS' handling of these emails, but I am not entriely
sure I want it to. It looks like it is spam and would
just get dropped into my 'delete' queue anyway (which
I can do manually by changing it's
g if anyone else knew for sure.
Unfortunately, I have since deleted the "problem"
message, but if anyone isn't sure what causes this, I
can attempt to examine the message that causes this
next time I come across i
'1' => 'First Queue!',
> '2' => 'Second Queue!',
> };
> [...]
That's perfect. Thank you! Now we can enable the
Customer interface :-)
Alan Murrell <[EMAIL PROTECTED]>
__
ection', but it
just gave me an "internal server error".
How do I dsiplay mutiple queues of my own choosing in
PhoneView? It's not so much for staff that I want
this, as much as I would like to have only those
queues I choose to show up in the 'customer.pl' page
(I do
pcoming release?
If this table is not meant for an FAQ/knowledgebase, I
think the addition of one would be perfect for a tool
such as this.
TIA,
Alan Murrell <[EMAIL PROTECTED]>
__
Post your free ad now! http
t was only the first one I wanted, so once I deleted
the other two, I was able to access the 'sysadmin-raw'
queue. I did have have edit the approipriate tables
to re-key the messages that were in there to the
proper queue ID, however.
HTH someone out there.
ndicating 5 messages), however,
when I click on it,the page just reloads, and the
messages in the queue do not show up.
I have tried putting the queue back into the "users"
group, and not making it a sub-queue of anything else,
but this has not remedied the issue.
Any hints, advice, or
--- Stefan Wintermeyer <[EMAIL PROTECTED]> wrote:
> One of the very basic ideas of a ticket system is
> that there is no way to physicly delete a ticket.
What about moving the ticket(s) to the "delete" queue?
I assumed that deleted the ticket from the database.
Cheers,
to do with not
having automatic followup (or something like that)
set.
Alan Murrell <[EMAIL PROTECTED]>
__
Post your free ad now! http://personals.yahoo.ca
___
OTRS mailing list: otr
s are messed up,
but wanted to see if it could be anything else first
before I try monkeying around with the database.
TIA,
Alan Murrell <[EMAIL PROTECTED]>
__
Post your free
have
been through the users' guide, and did not find
anything with regards to configuring that, other than
the 'sendmail" and "smtp" entries that are put into
'Config.pm'.
Any light you can shed on this matter would be g
en I sent an email to the
support address:
Jun 10 10:54:18 host.domain.com OTRS-CGI-1[4139]:
[Notice][Kernel::System::Ticket::SendArticle::SendArticle]
Sent email to 'Alan Murrell <[EMAIL PROTECTED]>'
from 'Technical Support <[EMAIL PROTECTED]>'.
HistoryType => Se
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