[otrs] New entry for customers

HI, is it (and how...) possibile add a new entry for any customer, such as phone number or address? *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Paiusco Alessandro Infonet Srl _ (o)_ //\ V_/_ Save a tree: please do not print this e-mail unless you really need to *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

R: [otrs] Can't insert session id! after pc stops

060 Data records: 7 OTRS:/var/lib/mysql/otrs # reboot And everything goes fine. *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Paiusco Alessandro Infonet Srl _ (o)_ //\ V_/_ *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* -Messaggio originale- Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Alessandro Pai

[otrs] Can't insert session id! after pc stops

Hi, I get Software error: Can't insert session id! at /opt/otrs//Kernel/System/AuthSession/DB.pm line 204. after my otrs box has power done incorrectly after a power failure how can I correct this problem otrs version is 2.1.3 on SuSE 10.0 Thanks *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Paiusco

[otrs] How advise for mail unlocked that were locked ?

Hi, I'd like to be advised (with a different color o other) when a ticket (that was locked, but then has been unlocked) receive a mail from the customer using the same mail object ticket number. Is it possible ? how? Thanks *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Paiusco Alessandro Infonet Srl _

R: [otrs] Cannot see otrs from outside network

I think something is not correct in Nat/port forwarding connection, I don't think is an otrs error. Alessandro Paiusco Da: [EMAIL PROTECTED] per conto di Mike Hayward Inviato: dom 31/12/2006 17.08 A: User questions and discussions about OTRS.org Oggett

I: [otrs] Cannot see otrs from outside network

Hi, have you tried a test as so: telnet otrs.mydomain.co.uk 80 from outside and see apache/system log ? what is the result? *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Paiusco Alessandro Infonet Srl _ (o)_ //\ V_/_ *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* -Messaggio originale- Da: [EMAIL PROT