Re: [otrs] Re: [ITP#1000311] Noob question - postmaster filters

Dear ITP, Tuesday, September 5, 2006, 2:31:53 PM, you wrote: Firstly hello to all on the list. I just joined up. So far so good with OTRS although it does fox me sometimes! Ok, my question is about Postmaster filters. In the screen there are the 4 MATCH header entries, and 4 SET header

Re: [otrs] Backup

Dear Mamakwa, Thursday, May 18, 2006, 4:42:39 PM, you wrote: I have create a folder /backup under opt/otrs/sripts and it still gives me the error. -Original Message- From: Nils Breunese (Lemonbit Internet) [mailto:[EMAIL PROTECTED] Sent: 18 May 2006 11:29 AM To: User questions

Re: [otrs] how to get web requests?

Dear Nils, Saturday, May 13, 2006, 3:03:10 AM, you wrote: Alexander Kardailsky wrote: Let's try one more time. ;) Is it possible to configure otrs that I will receive to my email address all requests that customers send through web form? You could set up a notification for new

[otrs] how to get web requests?

Dear otrs, Let's try one more time. ;) Is it possible to configure otrs that I will receive to my email address all requests that customers send through web form? Also, does anybody tried to move from mysql to postgresql? I'm thinking of changing db but have some doubts. Thanks in

[otrs] ticket notification

Dear otrs, Is there a way to get notifications on new tickets that were sent through web form only? -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] how to compare two variables in dtl?

Dear otrs, I'm trying to make dynamic menu in customer frontend. I need to compare to values of variables in dtl if(){} clause. Is there a way to do that? Thanks in advance. -- Best regards, Alexander ___ OTRS mailing

[otrs] customer preferences

Dear otrs, Is it possible to change customer's first/last name on customers frontend? By default there is only password changing. Thanks. -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

[otrs] Filtering of empty From/To field

Dear all, Is it possible to create rule that will filter emails with empty or non-existent header fields, like From or To? -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Re: How to upgrade from 2.0.3 to 2.0.4

Hi, I did rename otrs to otrs2.0.3 directory and then unpack all files from 2.0.4 package to otrs directory. Everything works good. On 12/29/05, updates [EMAIL PROTECTED] wrote: Pim Rupert (Lemonbit) wrote: I am searching for some time in the net how can I upgrade from otrs 2.0.3 to 2.0.4

[otrs] Different BCC for different queues

Hi all, Is there a way to set different bcc email address for different queues? Thanks in advance. -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] change state for closed tickets

Dear otrs, How do agent can change current state for a ticket? Some emails closed by spam filter by mistake and I need to reopen them. Thanks. -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage:

[otrs] email charset

Dear otrs, Is it possible to use original email charset when I reply in otrs system? I had an email in Latin-9 charset and should replay with french specific letters, but when recipient received my email all such letters was changed to unicode numbers, like #1092; Thanks. -- Best

Re: [otrs] use a different customer db(s)

Dear Martin, Friday, August 26, 2005, 9:54:52 PM, you wrote: PS: There is a upcoming developer manual (beta) if you or somebody needs this http://otrs.de/~me/doc-developer/en/ Would be there any additional info about configuring otrs for multiple domains? Thanks. -- Best regards,

Re: [otrs] use a different customer db(s)

Dear Martin, Friday, August 26, 2005, 11:43:33 PM, you wrote: No, the developer manual will show you how to develop own OTRS modules and how the architectur is. PS: What is your multiple domain problem? I just don't know how to do it. There is very few info about. Do I need to have

Re: [otrs] Ticket NumberGenerator

Dear Christian, Wednesday, August 17, 2005, 1:41:17 PM, you wrote: Thanks for info. I've just found that altering /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough for me because I don't use perl script at the moment. :) Please do _not_ change these files manualy, they