[otrs] Search by Ticket# fails

Using ver 2.3.4... When I attempt to search by Ticket# only, I must first select a Search Template. If I don't, I don't get any records back. If I select a template, and then attempt to search by Ticket#, the return set should, but does not, return only that ticket. It ignores the additional

[otrs] How do i translate int TICKET times to dates?

I'm trying to create a view that displays the integer values of the time columns in TICKET recognizable dates and times. How should I do this? Thanks, -Ken Ken Anderson Manager, Managed Services OA Solutions Victoria*Vancouver*Edmonton tel. (250) 385-4333 x219 fax. (250) 483-3380

[otrs] What is the purpose of the Review Required flag on the 'Close ticket' screen?

What is the purpose of the Review Required flag on the 'Close ticket' screen? Thanks, -Ken Ken Anderson Manager, Managed Services OA Solutions Victoria*Vancouver*Edmonton tel. (250) 385-4333 x219 fax. (250) 483-3380 ken.ander...@oasolutions.camailto:ken.ander...@oasolutions.ca

[otrs] What does pink color indicate?

What does the pink background on various tickets indicate? Thanks, -Ken Ken Anderson Senior Systems Consultant OA Solutions Victoria*Vancouver*Edmonton tel. (250) 385-4333 x219 fax. (250) 483-3380 ken.ander...@oasolutions.camailto:ken.ander...@oasolutions.ca

[otrs] How can I cc a customer notification to an agent/user?

Using the customer-facing website (via Customer.pl), I created a new customer user. The new customer user was sent the following email. I'd like to be able to have an agent/user be notified that a new customer user has been created so that the agent can ensure the account is set up

[otrs] Where is notification template for New OTRS Account

Using the customer-facing website (via Customer.pl), I created a new customer user. The new customer user was sent the following email. (I've replaced actual data with stuff in [] tags.) I'd like to change the text of this email, but I can't figure out where to do so in the admin app.