[otrs] How to re-open closed tickets

Hi Guys, I need to know How to re-open closed tickets. Any idea? Regards, Armando - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Error: Need SignatureID!

Hi, When i attemp to chang group assigned to a queue i have the following error message: Error: Need SignatureID! Principio del formulario Final del formulario Determinar el origen: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Fri Jan 21 10:

[otrs] Private messages betwen agents

Hi everybody, Is there any way to send private message between agents? I mean messages that could not be seen by other agent belonging to the same group. Regards - OTRS mailing list: otrs - Webpage: htt

Re: [otrs] Customers without mail

Then you can type in any name for the reporter of the ticket. Regards, Jan On Tue, Jan 4, 2011 at 3:37 PM, Armando Irazabal wrote: > Hi everybody, > > I need to setup (from agent interface ) a new customer who > hasn?t any email account. &

[otrs] Customers without mail

Hi everybody, I need to setup (from agent interface ) a new customer who hasn´t any email account. Is it possible? Regards - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lis

[otrs] How to setup extra fields to notes based on services

Hi everybody, I need to setup two fields to add to notes based on certain service of the ticket. One field has to be "select" tipe and the other "text". What we need is when a client start a ticket choosing certain service that agent can add notes including this two fields (A

[otrs] Accesing OTRS users and Groups from other app

Hi, I need to develop an small application besides OTRS at the same server and I want to use OTRS users and groups to validate and assign roles (Single Sign on managed by OTRS) How can I do? Any idea? Regards, -

[otrs] How to enable new report at STAST module

Hi, I want to set up a new report al stats module, could you guide me? Regards, Armando - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

[otrs] Lost your password? Not working

When i attempt to get new password trough "Lost your password?" I place valid email address and I get a mail with a link to renew my password but when I click on the link I got an error message "There is no account with that login name" Any idea? ---

[otrs] How to customize log out message

Hi, everybody; I want to customize logout message Desconexión satisfactoria. Gracias por utilizar OTRS! Any idea? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipe

Re: [otrs] Message: 5

g the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Can't send to '\': 5015.5.4 Invalid Address (Alexander Halle) 2. OTRS states com

[otrs] Error attemping to create a ticket from customer frontend

Attemping to create a ticket from customer frontend we get the following error message Error: Need TicketID! Comentario: Determinar el origen: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Apr 27 21:01:32 2010 Message: Need TicketID! Traceback (344): Module: Kerne

[otrs] OTRS states combo not displayed

Hi, I have installed OTRS 2.4.7 but i cannot reach States combo because is not displayed neither on customer ticked creation page nor agent ticket page. I'm missing something? Regards, Armando - OTR

[otrs] Error: Need TicketID!

PROBLEM DESCRIPTION === Error: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Fri Apr 23 19:14:43 2010 Message: Need TicketID! Traceback (3032): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 112 Module: Kernel::Modu