[otrs] upgrade from 2.3 to 3.1 mysql character set UTF8

Hello all, I have successfully and carefully upgraded OTRS from 2.3 on a Centos 2.5 box to 3.1 on a new Centos 6.3 box. So far everything seems to be working. According to Admin > Support Assessment, I have to set the database to use utf8 instead of latin1. Googled till I am blue in the fac

[otrs] upgrading from OTRS 2.3.4-01 to the latest version

1.10. Is this the correct way of doing it? Where can I find the archive RHEL RPMs for OTRS? Should I use the fedora 4 directory on ftp.otrs.org? Thank you in advance, Coert Waagmeester - OTRS mailing list: otrs - Webpage: http:/

Re: [otrs] [SOLVED partially] migrate OTRS installation to new linux install

On Wed, 2009-07-22 at 09:44 +0200, Coert Waagmeester wrote: > Hello all, > > Thanks for such an awesome product! OTRS is amazing! > > > We have a new server, and I would like to 'move' our current OTRS > installation to this new server. > > It will be fr

[otrs] migrate OTRS installation to new linux install

better way? Kind regards, Coert Waagmeester - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIP

[otrs] user rights

Hello OTRSsers! In the manual and online I have searched for a solution to this... I have about 6 users under the users group with all privileges set. As soon as I remove owner privilege, the users cant see the tickets, and gets read-only access to all.. What can I do to get around this? At t

[otrs] permissions

be greatly appreciated! Kind regards, Coert Waagmeester - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW