[otrs] Default Ticket state after Agent Response

For some reason after an Agent responds to a New ticket, the default Next State is always Closed. What config option is used to change what the default state is? thanks, kosta - OTRS mailing list: otrs - Webpage:

Re: [otrs] Customer Groups

Technologies, is prohibited and may be unlawful. If you received this in error, please contact the sender and delete the material from any computer. *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Constantinos Giatras *Sent:* quinta-feira, 4 de fevereiro de 2010 02:18

Re: [otrs] Customer Groups

. *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Constantinos Giatras *Sent:* quinta-feira, 4 de fevereiro de 2010 02:18 *To:* otrs@otrs.org *Subject:* [otrs] Customer Groups I have tried to get Customer Groups working so Customers could Read a Queue from

[otrs] Customer Groups

I have tried to get Customer Groups working so Customers could Read a Queue from the customer interface. Can someone explain if this is how it is supposed to work? After enabling customer groups and adding a queue to that group, and then adding a user to that group I still can not see tickets

[otrs] customer interface - view certain queues?

We are trying to allow our customers to track an Incident Queue and would like to know if this is possible? I know there is a company ticket feature but that seems to only allow tracking specific Users and not a queue. thanks for any info! kosta

[otrs] syncing google calendar to otrs calendar

Is there a way to sync the google calendar to the OTRS calendar? thanks for any info or pointers! kosta - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: