Hi! :) This is a single need, but we're thinking on two (or three) possible solutions for it. Here are the details:
I'd like to be able to specify which queues each Customer can create tickets to, when he/she uses the Customer Interface. I read about this in the archive a couple of months ago, but there was almost no follow-up... There was something like: "it's not done (yet) because it might be confusing for some admins" and I got curious about the "yet" part. :) If it's not implemented, I'd like to know if it will eventually be (didn't see it on the TODO list). Meanwhile, is it possible to force the "Customer Interface" to create new tickets to a single queue/email, thus eliminating the queue list drop-down in "New Ticket"? If it's possible, please tell me how to do it. The reason for this is that we don't want someone (in our case, it's an agent we don't trust) using the Customer Interface to know about or use the other queues, unless he/she is allowed to. We considered using the Agent Interface, but then this "agent we don't trust" would get a listing of all Customers when using "phone view" to create a new ticket, and we don't want that. The Agent Interface already has adequate Group Management (can hide queues and tickets) but lacks a way to hide Customers... Something like a "Agent Can List Customers" group, similar to admin and stats groups. I'll be happy with a way to brute force Customer.pl mail sending to a single email address... :) Thanks, |)avid ------------------------------------------------- KPNQwest Portugal http://www.KPNQwest.pt _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
