[otrs] Title length limitation of FAQ

, how to make it show more? Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Add Priority Options to Email Compose & Phone Inbound/Outbound

Is it possible to add the option to modify a tickets priority to the Email compose or Phone call outbound/inbound so that agents can easily change the priority when sending a response. Derek Kiely - OTRS mailing list: otrs

[otrs] Integration with Remote Support Software

Hi All, I would like to know what Remote Support Software can be easily integrated into OTRS? E.g Teamviewer, gotomeeting, webex etc... Also if anyone has done this I would appreciate any recommendations/limitations. Derek Kiely

Re: [otrs] Putting Escalation statuses into the ticket history

Thanks Gerald I will give it a go, much appreciated. Derek Kiely From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: 25 October 2012 14:49 To: User questions and discussions about OTRS. Subject: Re: [otrs] Putting Escalation statuses into the ticket

Re: [otrs] Putting Escalation statuses into the ticket history

Hi Phillippe, This is something that I would really like to be able to use. Please let me know if you have found a way of doing this or have a workaround for implementing it. Many Thanks Derek Kiely -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On

Re: [otrs] Can't get IMAPS/POPS Mail and Can't Connect to http://otrs.org/product.xml

v1.99) Line: 31 Thanks again for your help on this. Derek Kiely -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: 05 October 2012 13:21 To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't get IMAPS/POP

[otrs] Can't get IMAPS/POPS Mail and Can't Connect to http://otrs.org/product.xml

5 07:47:18 2012 error OTRS-CGI-10 IMAPS: Can't process mail, email no 2 is empty! Any advice on this? What could it be? Thanks in advance for your help Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org

[otrs] First Response Escalation Reporting

Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Salesforce & OTRS

Hi All, I am looking at integrating OTRS and Salesforce, I know previously that there was an add-on but this seems to no longer be available. At a high level I want to pull all of our Account and Contact information from Salesforce and have ticket information provided back to Salesforce. Has a

Re: [otrs] SLA tied to Priority

Hi Gerald, Thanks for the feedback, this is exactly it, if you have the specifics it would be very helpful. Derek Kiely -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: 22 September 2012 15:16 To: User questions and

[otrs] SLA tied to Priority

increase the priority to P1 then SLA should automatically =1 hour update. Thanks in advance for your help. Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] ODBC to existing customer database

? Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Reporting for Survey Module

in advance for your help. Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] How to Customise Customer Survey Page

Hi All, I am planning on using the customer survey module in OTRS 3.1.7, I would like to know how I can customise the page, I want to add my company logo to the page and change the title etc... Any help would be greatly appreciated. Derek Kiely

[otrs] Crontab getting overwritten

no overwrite the existing files. These files were again created today so it looks like something is running that is recreating these files or adjusting the old files. Any idea what could be overwriting these scripts? Derek Kiely --

Re: [otrs] Skip files with Error bin/otrs.ArticleStorageSwitch.pl -s ArticleStorageDB -d ArticleStorageFS

Hi Mike, Thanks for the feedback, Any suggestions on how best to deal with the issue, other than removing the attachment? Derek Kiely On 11 July 2012 15:10, Mike Eduard wrote: > Hi Derek, > > On 7/11/12 16:06 , Derek Kiely wrote: > >> I want to use the File System for

[otrs] Skip files with Error bin/otrs.ArticleStorageSwitch.pl -s ArticleStorageDB -d ArticleStorageFS

e database. Thanks in advance for your help Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Calendar assigned to Queue not working

Hi Mike, I understand it now, it was very helpful, this is what I was looking for. Thank you. Derek Kiely On 10 July 2012 08:19, Michiel Beijen wrote: > Hi Derek, > > The time zone in the calendar does not change the create time for > tickets; create time for tickets would alw

[otrs] Calendar assigned to Queue not working

? I am using version 3.1.7 (upgraded recently from 2.4.4 via 3.0.1) Derek Kiely - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

Re: [otrs] Upgrade from 2.4.4 to 3.0.1 to 3.1.7

Hi Steve, I have tried your suggestion and am now getting the following error on the same page (Title/Properties), any ideas? I have tried re-run the bin/ otrs.RebuildConfig.pl but still the same. [image: Inline images 1] Derek Kiely EMEA Support Team Leader KEMP Technologies Limited <h

Re: [otrs] Upgrade from 2.4.4 to 3.0.1 to 3.1.7

om all What is the .rpmsave about and is this where my problem is coming from? Any ideas on how to fix it? Derek Kiely EMEA Support Team Leader KEMP Technologies Limited <http://www.kemptechnologies.com/> Mary Rosse Centre Holland Road National Technology Park Limerick Ireland DDI: +353