Re: [otrs] ResponseFormat in AgentCompose.dtl ... Thanks so much Martin

2003-02-20 Thread Diane Shieh
Hello Martin, You are the best. Everything works great. =Diane ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] aspell configuration

2003-02-20 Thread Diane Shieh
Hello OTRS-gods =), We have changed the spell check configuration to aspell: $Self->{SpellChecker} = 'aspell'; Unfortunately, it did not work. ispell works fine. Is there something else we need to do to use aspell? =Diane ___ OTRS mailing list

[otrs] ResponseFormat in AgentCompose.dtl

2003-02-19 Thread Diane Shieh
Hello, Before I was able to change the format of the response by changing the order of the lines inside AgentCompose.dtl: $Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"To"} $Text{"wrote"}: $Data{"Body"} … * Now all

Re: [otrs] text wrap.

2002-10-28 Thread Diane Shieh
Hello Martin, It worked wonderfully. Thank you. Congrats on Beta 8. It looks great. We will be installing it at the end of today =) =Diane On Fri, 25 Oct 2002, Martin Edenhofer wrote: > Hi Diane, > > On Thu, Oct 24, 2002 at 11:01:37AM -0700, Diane Shieh wrote: > > > Is

[otrs] More Options for OTRS

2002-08-27 Thread Diane Shieh
Hello, Thank you all for doing such a great job on OpenTRS. I have some questions I was wondering if you could answer. 1) I noticed in the AdminArea, there is a 'Status defs' option. Are these ticket states? Because I added one that said "Waiting_for_user_reply". When I go to my QueueView to