[otrs] SQL Server customer data backend

All, Apologies if this has been round before, but I am new to OTRS, and perl and apache. I have installed OTRS 2.4.5 on a Windows 2003 server box, using all the default settings. I want to collect customer data from a SQL Server database on another box, and have set up an ODBC conne

[otrs] Bulk Insert of customer data.

All, I am new to OTRS, and am in the process of setting up a new OTRS installation, for testing and then deployment. We are transferring from another ticketing system and need to copy a large amount of customer data from the old system. I know that MySQL has the LOAD DATA INFILE facility, a