[otrs] Re: no mail when a new ticket is created

Hello, Is there someone who can help me with this problem?? greetings, Rene 2007/8/30, DupliPrint, CD en DVD duplicatie <[EMAIL PROTECTED]>: > > Hello, > > I've made some new queues (for example 'hardware problems') and new > groups ('intern users&#x

[otrs] no mail when a new ticket is created

Hello, I've made some new queues (for example 'hardware problems') and new groups ('intern users' and 'extern users') When I connect the queue 'hardware problems' to the group 'intern users' I don't get an emailnotification when a new ticket is created. If the ticketstate is changed, ticket is