[otrs] OTRS 5: Company tickets enabled, but ticket view is empty

Hi! I've very beginner with OTRS, and zero knowledge on Perl. -> OTRS 5 patch 10 on OEL 7 x64, MariaDB database. I've a Customer created with several (180) tickets on it from about 4 users. All of users are associated with a Customer ID from day zero. Now, I've created a group "CustomerPorta

[otrs] OTRS 5 - Agent Queue small view - how to make subject equal to medium view?

Dear friends, Can you help me getting the "subject" shown in Small view to be the same Article Title as shown in Medium view? I mean, in Medium View I see the "Article title" instead the last subject from customer's feedback. Seems that "small" view shows the latest message subject (and has no

[otrs] OTRS 5 - Junk mails getting blocked automatically

I don't know why, but all e-mails I put in "Junk folder" and marked with state "Deleted" get "Blocked" in my name. How can I avoid this? Thanks, -- Atenciosamente, Edson Carlos Ericksson Richter - OTRS mailing list: otrs -

Re: [otrs] Auto reply

+1 I have similar issue I do have the incoming mail address "supo...@minhaempresa.com", and I don't auto-reply send to this address as well (because it will open another article into the existing article). Atenciosamente, Edson Carlos Ericksson Richter Em 11/12/2015 11:31, John Koch escre

[otrs] Creating a new Queue view tab

Hi! In the queue view there are two tabs, and I can see "All tickets" and "Available tickets" (sorry if it's not the correct translation). Is there any easy (not programming) way to add a third "Pending tickets" view into this screen? Thanks for any tips. -- Atenciosamente, Edson Carlos Eri

Re: [otrs] Customized states causes internal server error 500

of "open" applies to all such valid state types where states are not existing or valid. To fix: make sure SysConfig only presents valid state types that have valid states attached. On Tue, Dec 8, 2015 at 8:48 AM, Edson Richter mailto:edsonrich...@hotmail.com>> wrote: OT

[otrs] Customized states causes internal server error 500

OTRS 5.0.3 Linux Oracle Enterprise Linux 7 x64 (RHEL 7) Database MariaDB 5.5 (MySQL 5.5) For sure I did something terrible wrong in states customizing. Please, you advise is welcome. _*Symptom:*_ When opening the "Queue view", system throws "HTTP 500 Internal server error". _*Research:*_

Re: [otrs] Automatic customer configuration

Em 01/12/2015 20:22, Nils Leideck escreveu: Hi Edson, On 01 Dec 2015, at 19:38, Edson Richter wrote: We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that Customers are tied to a "domain name" (example: @mycustomercompany.com), and then a

[otrs] Automatic customer configuration

Hi! We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that Customers are tied to a "domain name" (example: @mycustomercompany.com), and then all tickets created from users in that domain become users for that customer. Is that possible in OTRS? How to impleme

Re: [otrs] Limit help desk access

Lock the agent vhost down to access only from the rdp server On 24 Nov 2015 17:58, "Diego Chacón" <mailto:di...@gridshield.net>> wrote: You can use apache location ip limit. https://httpd.apache.org/docs/2.2/howto/access.html On Tue, Nov 24, 2015 at 11:32 AM,

Re: [otrs] Limit help desk access

, Atenciosamente, Edson Carlos Ericksson Richter Em 24/11/2015 15:36, Raul Orav escreveu: We are using 2 step authentification - Google Auth and https and allow acces from outside too. Regards, Raul On 24 Nov 2015, at 19:32, Edson Richter <mailto:edsonrich...@hotmail.com>> wrote: 1) Help desk empl

[otrs] Limit help desk access

Hi! Is there any way to implement such configuration scenario? 1) Help desk employees and technicians can access OTRS from our Remote Desktop Server only (it can be a source IP address check) 2) Customers can access from anywhere I believe this could be achieved in two ways: 1) In user confi