Hi
Is it possible to configure OTRS so that the ticket number in the subj. field
appears behind the subject text rather than in front? If so, how? Thanks.
Eric Bynum
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Writing a generic agent is something that I considered. But yes, it is harder
than it sounds unless I'm missing the documentation entirely on creating such
an agent. Doesn't this require some scripting in, say, Perl or PHP?
Eric Bynum
> Date: Tue, 19 Aug 2008 11:41:18 -0400
&
email sent to our support address, generate a ticket number to tack onto the
subject, and then forward the email to our support staff via email. Any help
would be greatly appreciated.
Eric Bynum
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