happen again. But I would really like to
understand at some point how it was that I could change that bad address
and still have that one ticket be broken.
So Anton, I suspect your original theory was right, but there was
something else going on with this particular ticket, too.
Thanks,
Fait
in
Frontend::Agent::Ticket::ViewCustomerFollowUp
<http://doc.otrs.org/2.3/en/html/x13170.html#Ticket:Frontend::Agent::Ticket::ViewCustomerFollowUp>.
I have the second option unticked.
Adam
Faith Senie pisze:
Hi Anton,
Thanks for the response. I only have one email address configu
d
emails to itself. Cheek the addresses of the queue that are configured
for receiving emails and the address used to send emails from the
queue. If they are different, OTRS adds extra address to CC:
Regards, Anton
2008/12/6 Faith Senie <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>>
I could have sworn there was a thread recently about this, but I can't
find it in the archives.
I just completed a ticket, sent email to the customer, and closed the
ticket. OTRS appears to have sent an automated email to the ticketing
system telling it "This ticket has been closed!" Since t
