[otrs] RES: Signature editable

You are talking about that: http://doc.otrs.org/2.4/en/html/x1205.html#adminarea-signatures? Felipe Braga Tribunal de Contas do Estado de São Paulo (TCESP) Diretoria de Tecnologia (DTec) Ramal 4143 _ De: otrs-boun...@otrs.org [mailto:otrs-boun...

[otrs] RES: Corporative Use

No, it’s AGPL. From http://otrs.org/: It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows. Felipe Braga Tribunal de Conta

[otrs] {Verificado pelo antivirus} RES: {Verificado pelo antivirus} Some questions!!

From the docs (in http://doc.otrs.org/2.4/en/html/c1964.html): 12.1.4. Pending auto close- Tickets in this status will be set to Closed Unsuccessful if the pending time has expired. Time spent by the ticket in this status will still add towards the escalation time calculations. 12.1.5. Pen

[otrs] RES: Service items is not shown in ticket form

>From http://forums.otrs.org/viewtopic.php?f=61 &t=4779&p=20121: "please make sure you link services to customer users, or set default services, via Admin > Services" * the relation between costumer and services is on the section "C

[otrs] RES: how to disable Agent::LockTimeout notifications?

The answer here: http://forums.otrs.org/viewtopic.php?f=62 &t=5524 is correct? Felipe Braga -Mensagem original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Em nome de Alexander Hall

[otrs] Forum: not receiving the "activation e-mail"

I’ve registered to the http://forums.otrs.org/ some days ago (2010-07-15) and an “activation e-mail” e-mail has not arrived yet. Trying to log on leads to “The specified username is currently inactive. If you have problems activating your account, please contact a board administrator.” - I’ve used