Hi list,
I am trying to group user agents and its tickets. Technician users must to
see and manage its tickets but not other tickets. Commercial users must to
see and manage its tickets but not other tickets. And so on.
I would like to avoid technicians agents see (using Search function)
tickets
Hi list,
I got the same error
Software error:
Permission deniedPRODUCT line 4.
after a few hours looking for a solution and checking Apache files, I did
decide restart Apache
after that, OTRS runs ok
Carlos
_
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de
Hi Dave,
If you want to add a link for agent interface you can modify Header.dtl file
for customer would be better to modify CustomerNavigationBar.dtl
Carlos
_
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Dave
Wojciechowski
Enviado el: Lunes, 22 de Octubre de 2007
Hi Sandor
Did you set up the maximal size of uploaded files?
Sysconfig = Framework = Core::Web = WebMaxFileUpload
Carlos,
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Sándor
Fehér
Enviado el: Martes, 06 de Noviembre de 2007 09:53 a.m.
Para: User
Hi Kai,
Did you try the OTRS config using Sysconfig option?
Carlos,
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Kai
Sommer
Enviado el: Jueves, 01 de Noviembre de 2007 03:38 p.m.
Para: otrs@otrs.org
Asunto: [otrs] configure-problems
Dear list-members
.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] configure-problems
Am Samstag, 3. November 2007 schrieb Forums:
Hi Kai,
Hi Carlos,
thanks for your reply! :)
Did you try the OTRS config using Sysconfig option?
I think you mean the options in the backend (OTRS :: Admin
Noviembre de 2007 10:35 a.m.
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] configure-problems
Am Samstag, 3. November 2007 schrieb Forums:
Hi Kai
Dear Carlos,
At previous OTRS versions (2.0, 1.3, etc) I used to edit Config.pm but
w/2.2.x version I use Sysconfig option
