Re: [otrs] 500 Internal Server Error

Hi I installed using the rpm, and haven´t changed any permissions yet. Most files are owned by apache:apache, /opt/otrs/var is otrs:apache What permissions have you given? -- Met vriendelijke groet, Hans Scheffers Tel. +31-6-51950805 Fax +31-84-7180405 bipin schreef op 09-06-06

Re: [otrs] 500 Internal Server Error

Hi I also get a 500 error, this has to do with a setgid / setuid in installer.pl (or login.pl if you install manually). This has something to do with the perl version and mod_perl, i haven´t solved it yet, maybe someone has? -- Met vriendelijke groet, Hans Scheffers Tel. +31-6

[otrs] Disable modperl

Hi How do I disable mod_perl completely in otrs 2.0.4? grtz -- Met vriendelijke groet, Hans Scheffers ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

Re: [otrs] Changing DB

That's the weird thing... I did a restart on apche... grtz      > This change is not detected by otrs, even when I restart > apache it isn't detected. I don't have configuration lines for the db > in the perl-preload script for apache. > What should I do to let otrs look at the new db?   Try

[otrs] Changing DB

Hi, I changed the DB from system X to system Y (both on postgres) and changed the according line in Config.pm (version 1.9 I think i have running) This change is not detected by otrs, even when I restart apache it isn't detected. I don't have configuration lines for the db in the perl-pre

Re: [otrs] Error

Can I change the mod_perl behavior in this, or can I only change the number of servers apache starts? grtz On Fri, 2004-02-06 at 14:30, Martin Edenhofer wrote: > On Fri, Feb 06, 2004 at 02:23:40PM +0100, Hans Scheffers wrote: > > Nope.. it doesn't give the error anymore... > &g

Re: [otrs] Error

Nope.. it doesn't give the error anymore... How many postgres connections can mod_perl generate standard? (our server accepts 64 connections) grtz On Wed, 2004-02-04 at 17:26, Martin Edenhofer wrote: > Hi Hans, > > On Wed, Feb 04, 2004 at 04:18:47PM +0100, Hans Scheffers wrote:

[otrs] Error

Hi guys, what does this error mean and where can I configure it? It started happening today, with totally 34 connections to postgres and of these 34 9 are otrs connections (using mod_perl, otrs 1.2 beta 1) Message: FATAL: Non-superuser connection limit exceeded grtz -- Hans Scheffers JifLin

Re: [otrs] postresql update

It does run, only there are errors generated, which I luckily saw and edited manually... But anyway, I filed the bug on mozilla :-) grtz On Sat, 2004-01-31 at 08:28, Robert Kehl wrote: > On Thursday, January 29, 2004 2:29 PM > Hans Scheffers <[EMAIL PROTECTED]> wrote: > > CREATE

Re: [otrs] Dispatch on sender

Hi Martin & Rest It does find a match, and sets X-OTRS-Queue to spam. That's it.. Does the default OTRS check on X-OTRS-Queue? greetz Fri, 2004-01-30 at 15:34, Martin Edenhofer wrote: > Hi Hans, > > On Thu, Jan 29, 2004 at 04:40:20PM +0100, Hans Scheffers wrote: > > Ma

Re: [otrs] Dispatch on sender

Kernel::System::PostMaster::Filter::Match', Match => { To => '[EMAIL PROTECTED]', }, Set => { 'X-OTRS-Queue' => 'spam', }, }; grtz -- Hans Scheffers

Re: [otrs] postresql update

:42, Robert Kehl wrote: > On Wednesday, January 28, 2004 1:16 PM > Hans Scheffers <[EMAIL PROTECTED]> wrote: > > I think in the update scripts for postgres there is an error. > > Twice there is a column added with attribute 'NOT NULL'. This isn't > > a

Re: [otrs] options with tickets

oops... sorry about that. On Wed, 2004-01-28 at 14:55, Robert Kehl wrote: > On Wednesday, January 28, 2004 1:24 PM > Hans Scheffers <[EMAIL PROTECTED]> wrote: > > When a ticket arrives in the queue, you get a few option, like lock, > > priority a.s.o. > > Is it

[otrs] options with tickets

When a ticket arrives in the queue, you get a few option, like lock, priority a.s.o. Is it possible to add a move option to move the mail to another queue, without having to zoom the ticket (this could be very nice with spam ;-) grtz -- Hans Scheffers

[otrs] postresql update

Hi all, I think in the update scripts for postgres there is an error. Twice there is a column added with attribute 'NOT NULL'. This isn't allowed in postgres, first you have to add the column and after that you should alter it with ' alter table alter column set not null'

Re: [otrs] Dispatch on sender

n existing module for your needs, add the following > to Kernel/Config.pm (only in OTRS 1.2): Only under 1.2 or can i edit 1.1.3 so this will work under 1.1.3? -- Hans Scheffers ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://

Re: [otrs] Dispatch on sender

Yep, I saw that... sorry, i meant within otrs All te mail is coming on one email adress and at the moment I use the pop3-client to fetch the email grtz On Tue, 2004-01-20 at 14:32, Stefan Wintermeyer wrote: > On Tue, Jan 20, Hans Scheffers wrote: > > Hi, is it possible to put mail i

[otrs] Dispatch on sender

Hi, is it possible to put mail in a queue, depending on the sender/ For example: mail from [EMAIL PROTECTED] -> cron-queue grtz -- Hans Scheffers ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

[otrs] Feature Request Customers

more ways to contact him then just email. Also the login is at the moment the same as the email-adress of the user, can this be changed also? greetz Hans Scheffers JifLin B.V. Leliestraat 7 7151 GH Eibergen

RE: [otrs] HOWTO... ?

Thx, now I can go on :-) Hans Scheffers JifLin B.V. Leliestraat 7 7151 GH Eibergen > -Oorspronkelijk bericht- > Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens > Martin Edenhofer > Verzonden: woensdag 19 maart 2003 21:40 > Aan: [EMAIL PROTECTED] > Onderwerp

[otrs] HOWTO... ?

Title: HOWTO... ? Is it possible to delete the left frame in the customer.pl, and if yes, how should I do it? Hans Scheffers JifLin B.V. Leliestraat 7 7151 GH Eibergen

[otrs] Phone View

Hi, when going to the PhoneView (in 1.0) I have a "From" which needs a valid email adress; I don't allways have that when using the phone view. Can I change this? greetz Hans ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

Re: [otrs] Manual

ku online every night. ...hmmm... ok, > there is no PDF version linked (only the HTML version). hmmm... please > have a look later this week. I will include a link to the latest PDF > version. > > take care > Stefan Wintermeyer -- Hans Scheffers http://www.jiffie

[otrs] Manual

Hi, is there somewehere a manual available for printing, or is this only possible by followig all the index-links? greetz Hans -- Hans Scheffers http://www.jiffie.nl/stamboom/rottweiler Linux Kernel 2.4.18-19 on a i686 - userid 282784 @ http://counter.li.org

Re: [otrs] Error with phone tickets

You were right Martn, but the file didn't exist yet :-) thx On Sat, 2003-01-11 at 01:06, Martin Edenhofer wrote: > Hi Hans, > > On Sat, Jan 11, 2003 at 12:58:15AM +0100, Hans Scheffers wrote: > > When logging a phone message I get the following error: > > > > So

Re: [otrs] Error with phone tickets

sorry line 99 On Sat, 2003-01-11 at 01:06, Martin Edenhofer wrote: > Hi Hans, > > On Sat, Jan 11, 2003 at 12:58:15AM +0100, Hans Scheffers wrote: > > When logging a phone message I get the following error: > > > > Software error at /opt/otrs/Kernel//DateC

[otrs] Error with phone tickets

When logging a phone message I get the following error: Software error at /opt/otrs/Kernel//DateChecksum.pm What does it mean? greetz Hans -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs T

[otrs] [Fwd: RC 1.0]

Sorry, the system is Redhat 7.2 Could that be the problem? There is no difference if I use teh rpm or the tarball greetz -Forwarded Message- > From: Hans Scheffers <[EMAIL PROTECTED]> > To: [EMAIL PROTECTED] > Subject: RC 1.0 > Date: 10 Jan 2003 11:18:43 +0100 > >

[otrs] RC 1.0

/opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. Anyone ? $-) -- Hans Scheffers http://www.jiffie.nl/stamboom/ Be different: conform. Linux Kernel 2.4.18-19 on a i686 - userid 282784 @ http://counter.li.org ___ OTRS mailing list

Re: [otrs] Cronjobs

Should have seen it myself :-( Will look better nect time :-) greetz On Fri, 2003-01-10 at 00:39, Martin Edenhofer wrote: > Hi Hans, > > On Wed, Jan 08, 2003 at 09:36:53AM +0100, Hans Scheffers wrote: > > Sorry for the late reply, but the program in question is otrs.cleanup &

Re: [otrs] Cronjobs

Tue, Dec 24, 2002 at 01:45:06PM +0100, Hans Scheffers wrote: > > > There is one cronjob, giving me the following output: > > /bin/sh: CHANGES: command not found > > > > this looks like something is trying to run everything in /opt/OpenTRS > > ??? > > any ideas

[otrs] Cronjobs

Hi, There is one cronjob, giving me the following output: /bin/sh: CHANGES: command not found this looks like something is trying to run everything in /opt/OpenTRS ??? any ideas? -- Hans Scheffers http://www.jiffie.nl/stamboom/ I can't stand squealers; hit tha

[otrs] Almost there, just two questions

So the system is working at the moment, I just have 2 questions left: Is it possible to assign a sound to incoming messages? How do I assign a different auto-reply to a queue ( so help reply to a help-request, info reply to a info request)? greetz Hans _

[otrs] Re: Maillogging (Was: Sendmail config)

Solved the problem, the permissions on the homedirectory of otrs were wrong greetz Hans :-) Hans Scheffers wrote: Martin, Using the webform.pl, I get the following in my mail log: Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: Authentication-Warning: mail.jiffie.nl: nobody set sender to

[otrs] Maillogging (Was: Sendmail config)

Martin, Using the webform.pl, I get the following in my mail log: Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: Authentication-Warning: mail.jiffie.nl: nobody set sender to Hans using -f Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: forward /opt/OpenTRS//.forward.mail+: Group writable

[otrs] Sendmail config

Hi My sendmail has the following procmail rules: Mlocal, P=/usr/bin/procmail, F=lsDFMAw5:/|@qSPfhn9, S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, T=DNS/RFC822/X-Unix, A=procmail -Y -a $h -d $u Mprog, P=/bin/sh, F=lsDFMoqeu9, S=EnvFromL/HdrFromL, R=EnvTo

[otrs] Redhat & otrs

Hi, when I get mail to otrs, it is put into /var/spool/mail/otrs >From that place it never gets to the otrs user on my system (as queue request) How do I change otrs to look in /var/spool/mail? greetz Hans -- email: [EMAIL PROTECTED] Mijn eigen honden: http://www.jiff