P'kale Robinson wrote:
Has anyone experienced errors when they run the mkStats.pl script ?
Did you solve this? I am sure GD is installed but cannot run the script
as below on SuSE 9.0
Ian
Here's the output
support:/opt/otrs/bin # ./mkStats.pl
Can't locate GD/Graph.pm in @INC (@INC contains: /
Hi Markus and all,
All sorted and running with the CVS version after a look at the mysql
stuff. I guess I should not try stuff late at night when I am a newbie ;)
Many thanks for the help and the new feature is great, thanks!
Ian
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Markus Ruecker wrote:
So you did a new install?
Hi Marcus,
My apologies, that was a terrible email I sent!
After the CVS, I attempted to do the update to the database. I kept
getting denied access though and I even tried using SetPermissions.
Anyhow, in the end I decided to try again. I remov
Thats what comes of bashing it against the wall :-)
I had everything running nicely and then decided to do a CVS. I am
quite used to CVS and so it should not have been a problem. Anyhow, I
removed everything and started again. Now I have an error when trying
to get the database initialised.
Markus Ruecker wrote:
Hi Ian,
This feature is already implemented in the actual CVS version and will be
part of the next official release...
So, with this feature enabled, you can see how many and which agent
(customer) is logged in.
Many thanks Markus, good to know. I will update from cvs for
Scott Millard wrote:
Ian,
under the admin area, misc section (far right) goto "Session Management". That should
show you how many, you'll have to scroll through the information there to determine who.
Thanks Scott,
It would be nice if a simple list could be seen on logging in. However,
the i
Hi all,
Just joined the group and setting up otrs for testing. I cannot find
what I want in the docs (it's probably there of course ;-))
As the admin user, can I see which agents are logged in easily?
Ian
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Hi all,
I am new to the group and looking with interest at OTRS as an
application. I am going to set up a SuSE box to experiment with OTRS
but my preference is to use Postfix instead of Sendmail? Can this be
done (this is probably a FAQ but I could not find it)?
Many thanks
Ian
--
Ian Maude G0V
