Hy. I've installed OTRS on a fresh Fedora Core 5 system and installed the otrs-2.0.4-3.fc5.rpm package. Everything seems work fine except when I modify the customer interface to send a ticket to a system address instead to a queue (the default). To do this I've addedd the following line in the /var/www/otrs/Kernel/Config.pm
..... $Self->{'CustomerPanelSelectionType'} = 'SystemAddress'; $Self->{'CustomerPriority'} = '0'; ..... When I try to create a new ticket I receive the following error: Can't call method "SystemAddressGet" on an undefined value at /var/www/otrs//Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm line 94 I've also tried the same installation on a Fedora Core 4 using both the rpm (downloaded by yum repository) then the tar.gz package (the version is always the 2.0.4 in both cases). I always receive the same error. If I do not insert the above line it works, but it gives the list of the queue instead the e-mail. Connecting to the demo site http://demo.otrs.org/customer.pl if you add a ticket you have the mail address. Any idea on what's wrong? Thanks in advance Roberto Savigni _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/