[otrs] Automatically Add all Customer Users to a group

put into a group called "ACE Employees". I want them to have RW access to both the "IT_Group" and "IS_Group". I imagine there is a config file I can modify to do this right? Thanks so much! Isaac Weissenberger Network Operations Specialist Ace Communications Group

[otrs] Add all Customer Users to groups

put into a group called "ACE Employees". I want them to have RW access to both the "IT_Group" and "IS_Group". I imagine there is a config file I can modify to do this right? Thanks so much! Isaac Weissenberger Network Operations Specialist Ace Communications Group

Re: [otrs] Troubles setting up OTRS agent group and queues to work the way I want it to...

ooking for. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/18 Isaac Weissenberger : > Hey everyone, > > > > I setup OTRS in our environment about a year and a half ago and have been > administrating it since. It worked real good for

[otrs] Troubles setting up OTRS agent group and queues to work the way I want it to...

ant agents to be able to move tickets to the other groups queues if they feel the ticket was submitted to the wrong place. I think that pretty much covers it. If someone could give me some insight on this I would be so appreciative! Thanks!! Isaac Weissenberger Network Operations Specialist Ace Co