[otrs] Hashing algorithm

Hi all Our current LDAP password hashing algorithm is set up for SSHA and OTRS is using MD5 . Is there a convenient way to fix/ configure this ??? thanks for the help - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archi

Re: [otrs] roles stats

s? Please help. Regards, Iyad Al-Hindi Senior IT Project Manager SBM Information Technology Telephone: +966 (2) 610.4050 Saudi Business Machines, Ltd. General Marketing & Services Representative of IBM WTC From: Iyad Al-Hindi/SBMSA To: "User questions and discussions abo

Re: [otrs] roles stats

roles stats Sent by:otrs-boun...@otrs.org Hi Iyad, How would you like to measure roles? I can see how it can be convenient if you can create a report on users which belong to a certain role or so. Is that what you're looking for? -- Mike On Mon, Aug 16, 2010 at 12:21 PM, Iyad

[otrs] roles stats

Hi all we recently installed OTRS and I am unable to find any category or item in the STATS section that measure ROLES. I would appreciate any feedback. thanks Iyad- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Fw: How to obtain specific stats

Hi We are currently in the process of deploying and configuring OTRS. I wish to obtain very specific stats, meaning for example on the customer interface , one of the items is defined as password. But that includes tickets for VPN password , internet password, Sap password, etc... Is there

[otrs] Fw: How to obtain specific stats

Hi We are currently in the process of deploying and configuring OTRS. I wish to obtain very specific stats, meaning for example on the customer interface , one of the items is defined as password. But that includes tickets for VPN password , internet password, Sap password, etc... Is there a