[otrs] FAQ module installation

d the use of the rc1 release instead of the final release - we know that there could be some issues, but we had to use the rc1 release as the production version because of vacations/leave within the group. We do plan to move to 2.2.0 final soon, but we cannot at this time. Thanks, -Ja

[otrs] LDAP Customer Backend

f->{FQDN}='fqdn.example.com'; $Self->{DefaultCharset}='utf-8'; $Self->{CheckMXRecord}=1; $Self->{TicketNumberGenerator}='Kernel::System::Ticket::Number::AutoIncrement'; # # # -