[otrs] Re: auto reject in OTRS 1.3

Maurer, Hermann wrote: > Hi Jason, > > please set 'Follow Up Option' to 'reject' in the settings of the appropriate > queue. > > Gruß/Regards, > Hermann Maurer > > >> -Original Message- >> From: [EMAIL PROTECTED] [mailto:[EMAI

[otrs] auto reject in OTRS 1.3

I'm using OTRS 1.3 on SuSE 9.1. "auto reply" works fine with custom reply but "auto reject" does not work even with the "default reject" message. Instead of a rejection message being sent when a user replies to a closed ticket, the ticket is just reopene

[otrs] Re: Sub-Queue in OTRS 1.3.2

be visible in the MyQueues portion of the WebUI. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Joines Sent: Wednesday, September 14, 2005 2:19 PM To: otrs@otrs.org Subject: [otrs] Sub-Queue in OTRS 1.3.2 I created a sub-queue (projects) of my

[otrs] Sub-Queue in OTRS 1.3.2

found. It is listed in Queue joines::projects. I can open the ticket, edit it, etc., but the only way for me to get it to show up in the Queue View is to move it back into my main queue. How do I make tickets in sub-queues visible in the Queue View? Thanks, Jason J

[otrs] Will 1.3.2 work with a 2.0.1 database?

2 running while testing OTRS 2.0.1 with the same data. Will running DBUpdate-to-2.0.mysql.sql to prepare the database for OTRS 2.0.1 cause any problems for my current OTRS 1.3.2 install? Thanks, Jason Joines = ___ OTRS ma

[otrs] after DBUpdate-to-2.0.mysql.sql, will both 1.2.3 and 2.0.1 work?

2 running while testing OTRS 2.0.1. Will running DBUpdate-to-2.0.mysql.sql to prepare the database for OTRS 2.0.1 cause any problems for my current OTRS 1.3.2 install? Thanks, Jason Joines = ___ OTRS mailing list: otrs

[otrs] deleting users

We've had a user leave and need to get rid of their account. Is it simply a matter of deleting the record for that user from the system_user table or do other things need to be done? Thanks, Jason Joines === ___

[otrs] flashing queues

ed flashing. What causes the flashing? Jason Joines = ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Suppor

[otrs] anyway to view and to reopen closed tickets

I would like to be able to view closed tickets and if necessary, re-open them. Is there anyway to do this? Jason Joines = ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

[otrs] Re: LDAP/TLS

Pete McDonnell wrote: Please do pardon my ignorace... TLS? I'm no expert at LDAP... That code segment was taken from searching through posts on the lists.otrs.org server. - Pete McDonnell Manager, Technical Services Hip Interactive That looks very similar to what I have for a non-TLS connect

[otrs] Re: LDAP/TLS

s => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFie

[otrs] changing ticket dates

d the ticket. What else do I need to change to get the correct date and age on these tickets? Thanks, Jason Joines === ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/ot

Re: [otrs] Apache::Reload: Can't locate /usr/lib/perl5/site_perl/5.8.0/i586-linux-thread-multi/DBD/mysql.pm

Martin Edenhofer wrote: On Thu, Feb 19, 2004 at 11:16:24AM -0600, Jason Joines wrote: Just got 1.2 installed on SuSE Linux 8.0 with Apache 2.0.048, MySQL 4.0.18, and Perl 5.8.0. This keeps showing up in my otrs log: [Wed Feb 18 08:42:50 2004] -e: Apache::Reload: Can't locate /us

Re: [otrs] LDAP Groups

Martin Edenhofer wrote: On Thu, Feb 19, 2004 at 01:30:02PM -0600, Jason Joines wrote: Then, jo, don, and sam along with everyone else were no longer able to log in. The error in the log is: User: jo login failed, no LDAP group entry foundGroupDN='cn=otrs,dc=mydomain,dc=org'

Re: [otrs] LDAP Groups

Martin Edenhofer wrote: On Thu, Feb 19, 2004 at 11:15:26AM -0600, Jason Joines wrote: I got User LDAP authentication working. Anyone who could authenticate to my directory could login. However, I need to restrict it so I created a group in the directory: dn: cn=otrs,dc=mydomain,dc=org

[otrs] Apache::Reload: Can't locate /usr/lib/perl5/site_perl/5.8.0/i586-linux-thread-multi/DBD/mysql.pm

I am able to login and use the system. Any ideas what's causing this message? Thanks, Jason Joines === ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.ot

[otrs] LDAP Groups

at setting should I use to require membership in my group? Thanks, Jason Joines = ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

[otrs] Re: client denied by server configuration

Jason Joines wrote: Finally got the crash caused by apache2 modperl and DBI < 1.30 fixed. Now I can't seem to get to otrs because of some permissions problem. I ran SetPermissions.sh with the user the web server was running under but no luck so I changed the web server to run as

[otrs] client denied by server configuration

ny ideas? Thanks, Jason Joines == ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?

[otrs] Re: ModPerl::Registry instead of Apache::Registry

Jason Joines wrote: Martin Edenhofer wrote: Hi Jason, On Mon, Feb 09, 2004 at 12:00:39PM -0600, Jason Joines wrote: [...] Can't seem to get that to work either. When I include /opt/otrs/cripts/apache2-httpd.include.conf which calls /opt/otrs/scripts/apache2-perl-startup.pl, I get the

[otrs] Re: ModPerl::Registry instead of Apache::Registry

Martin Edenhofer wrote: Hi Jason, On Mon, Feb 09, 2004 at 12:00:39PM -0600, Jason Joines wrote: [...] Can't seem to get that to work either. When I include /opt/otrs/cripts/apache2-httpd.include.conf which calls /opt/otrs/scripts/apache2-perl-startup.pl, I get the error below. I've

[otrs] Re: ModPerl::Registry instead of Apache::Registry

Martin Edenhofer wrote: Hi Jason, On Wed, Feb 04, 2004 at 01:55:36PM -0600, Jason Joines wrote: I'm trying to get the 1.2b2 to run. When I try to access the otrs site on my web server it gives an error. The apache error log log has: [error] failed to resolve handler `Apache::Registry&#x

[otrs] ModPerl::Registry instead of Apache::Registry

egistry.pm that is supplied by my SuSE 8.1 apache2-mod_perl package. It looks like the Apache/Registry.pm is supplied by the mod_perl package which conflicts with the apache2-mod_perl package. How do I tell OTRS to use the apache2-mod_perl ModPerl/Registry.pm? Thanks, Jason Joines Open Sou

Re: [otrs] SuSE 9.0 and OTRS RPM Install Failure

S before apache, it needs to resolve the dependency for http daemon and prompts you to choose between apache, apache2, and something else. By default, apache is selected. Just deselect it and select apache2. Jason Joines Open Sou

[otrs] Time Tracking

management wants to be able to see how much time was spent on various things. I didn't see any mention of this kind of functionality in the manual. Is this capability available or does anyone have any ideas for how to add it? Thanks, Jason Joines Open Source = Open

[otrs] Customers from other host and db

more about setting this part up or point me at some more documentation? Thanks, Jason Joines Open Source = Open Mind ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc