Re: [otrs] Survey add on module

t with the ticket instead of customers. Kind regards Johannes Hoerburger Am 24.02.2014 um 11:14 schrieb Jason Marshall : > Hi All > > I would like to use the survey add on for my own support people who handled or interfaced with our customers. So the survey is not going out to the customers

Re: [otrs] Survey add on module

d not entering data into the OTRS system. I would rather work on an average to get a more accurate figure per customer over a defined period. Kind Regards, Jason Marshall - OTRS mailing list: otrs - Webpage: http://otr

Re: [otrs] fully-qualified hostname issue

: 25 June 2013 03:51 PM To: jas...@cat.co.za; User questions and discussions about OTRS. Subject: Re: [otrs] fully-qualified hostname issue How is OTRS configured to deliver email? Sendmail or SMTP? Steve On 25 June 2013 14:46, Jason Marshall wrote: > > > Hi All > > > > I am

Re: [otrs] fully-qualified hostname issue

] fully-qualified hostname issue How is OTRS configured to deliver email? Sendmail or SMTP? Steve On 25 June 2013 14:46, Jason Marshall wrote: > > > Hi All > > > > I am running OTRS version 3.2.2 on Ubuntu 12.04 Server. > > > > I have an issue with mails going ou

[otrs] fully-qualified hostname issue

Hi All I am running OTRS version 3.2.2 on Ubuntu 12.04 Server. I have an issue with mails going out to some client. I suspect their mailers are doing a DNS lookup or verifying for a valid or FSDN from/return address. When I mail the clients from my own mail client (outlook or thunder

Re: [otrs] Changing the Ticket Dashboard

board information to reflect more Customer information, but this is what's available in core. On Thu, Apr 11, 2013 at 8:11 AM, Jason Marshall mailto:jas...@cat.co.za> > wrote: Hi All How can I customize the ticket Dashboard? I would like to add the customer details in there

[otrs] Changing the Ticket Dashboard

dashboard view. :) Kind Regards Jason Marshall Cathexis Technologies <http://www.cathexis.co.za> www.cathexis.co.za +27(0)87 2301081 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pip

Re: [otrs] copy paste not working

Behalf Of Florian Edlhuber Sent: 10 April 2013 01:36 PM To: otrs@otrs.org Subject: Re: [otrs] copy paste not working Hi, 10.04.2013 12:15 - Jason Marshall schrieb: > I am not able to copy and paste in OTRS. I get a browser permissions error. > I loaded OTRS 3.2.4 on a VM Windows unit an

[otrs] copy paste not working

Hi All This is my first mail to this group :) I upgraded our company NetBSD 4.0 Unit which was running OTRS ver 2.4 to Ubuntu 12.04 server ver 3.2.2 OTRS and I have seen a huge improvement in usability. I also added the FAQ module which I am actively using. Great Job! One question:

[otrs] Copy paste not working

Hi All This is my first mail to this group :) I upgraded our company NetBSD 4.0 Unit which was running OTRS ver 2.4 to Ubuntu 12.04 server ver 3.2.2 OTRS and I have seen a huge improvement in usability. I also added the FAQ module which I am actively using. Great Job! One question: