On 15 May 2008, at 06:20, Jay Holler wrote:
>
>> I am implementing an OTRS server in my organization and I am looking for a
>> way to identify the number of hours reported in the "Time units (work
>> units):" field by an agent when closing a ticket on a monthly basis by
le to find a way to do this. I do not have any familiarity with
Perl so coding my own solution is not an option for me. Can anyone
provide any further information regarding time accounting?
Thank you for your time,
Jay Holler
___
OTRS mailing
