[otrs] Cron Job Error

We receive the following error occasionally from the OTRS cron job: Use of uninitialized value in pattern match (m//) at /opt/otrs/Kernel/System/EmailParser.pm line 270. As far as we're aware, all mail is making it into the system and becoming tickets. We do not notice any tickets that are incom

[otrs] PostMaster Filter, Match and Set more than one value

n populate the freefields for the ticket such as Name: value to X-OTRS-TicketValue1, Address: value to X-OTRS-TicketValue2, Phone: value to X-OTRS-TicketValue3. ==== J