Re: [otrs] Use of templates

2016-04-09 Thread Jens Bothe
ist die Tabelle standard_response umbenannt worden in standard_template Cheers Jens 2016-04-09 9:18 GMT+02:00 Jens Bothe : > Hi, > > Yes there IS an history entry showing the number of usages > > Jens Bothe > Sent from mobile/cell > > Am 09.04.2016 um 08:38 schrieb Flor

Re: [otrs] Use of templates

2016-04-09 Thread Jens Bothe
Hi, Yes there IS an history entry showing the number of usages Jens Bothe Sent from mobile/cell > Am 09.04.2016 um 08:38 schrieb Florian Edlhuber : > > Hi Ralf, > > 08.04.2016 14:58 - Ralf Hildebrandt schrieb: > > We're having a lot of templates for answers and the

Re: [otrs] Fetch Mail

2013-12-16 Thread Jens Bothe
Hi, all versions of OTRS are webbased. Please read the manual for setting up cronjobs ( http://doc.otrs.org/3.3/en/html/manual-installation-of-otrs.html#cronjobs) as also stated on the chapter on e-mail. If you using a hosted version, please contact your provider.

Re: [otrs] Whitelist IPs for login

2013-05-01 Thread Jens Bothe
Login is granted by username and password only Jens Bothe Sent from mobile/cell Am 01.05.2013 um 10:53 schrieb Jean BROW : > Hi, > > Anyone know how I can whitelist the IPs that are allowed to logon as agents

Re: [otrs] Auto Complete or Auto Fill does not function.

2013-04-17 Thread Jens Bothe
as my crystal ball is broken and you asked the question like "my car is not working" my only suggestion is to check the logs 2013/4/17 Kaushal Shriyan > Hi > > Auto Complete or Auto Fill of Customer Email Address when a agent replies > on OTRS Interface does not work. Any Clue? > > Thanks and R

Re: [otrs] How to not save notifications in the ticket history?

2013-04-12 Thread Jens Bothe
Hi, it is not possible without changing code. The history is intented to show "everything" happening on a ticket. So it contains some duplicated info. But it is also needed for reporting purposes Cheers Jens 2013/4/12 Daniel Santos > Hi, > > Is there any way to set OTRS to not save all the

Re: [otrs] Security Advisory RSS feed

2013-04-03 Thread Jens Bothe
Thats a very nice one :-) Perhaps a more generic one could be provided without using yahoo... 2013/4/3 Jens Bothe > Thats a very nice one :-) Perhaps a more generic one could be provided > directly... > > > 2013/4/3 Juan Manuel Clavero Almirón > >> Hi all, >>

Re: [otrs] Google Authenticator for OTRS?

2012-08-27 Thread Jens Bothe
Is there already an apache auth module for this? Using this would be much easier - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/list

Re: [otrs] iPhone app

2012-08-27 Thread Jens Bothe
The app does not have any file upload possibility. It was designed for having a quick look on tickets an beeing able to make a short response... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/