Re: [otrs] Deleting tickets

2009-09-29 Thread Jens Müller
Thanks David and Timothy, that's what I did and it works. Other related question is the Postmaster filter which I can't get to work. Is there a flag with which you can tell it that the text you enter is a regular expression or how does it differentiate between RegExp and plain text or do you h

[otrs] Deleting tickets

2009-09-29 Thread Jens Müller
Hello, I wonder how tickets can be completely deleted form the system. I found no such link in the ticket details. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs T

Re: [otrs] Bug: Html Link / disable html

2009-08-24 Thread Jens Müller
did you tried Framework -> Core::Web Frontend::RichText: to NO ? No. But I'm not sure yet whether I do not want any html. As I said, replies to mails sent via html should be in html. If the issue I described before really is a bug, then I probably will disable html as workaround. Thanks. -

[otrs] Bug: Html Link / disable html

2009-08-24 Thread Jens Müller
Hello, sometimes when I paste links ito OTRS they then become --- Thee software can be downloaded here: href="mhtml:{523F5CA8-67D7-4D88-AF17-C56C49A9B93F}mid://0060/!x-usc:http://www.real-link-to-file.com/file.exe";>http://www.real-link-to-file.com/file.exe/> --- So that if the user clicks o