Re: [otrs] Consistent deletion of tickets

Oh, I understand now, thanks Nils. --On Sunday, January 20, 2008 11:05 PM +0100 "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote: Like I said, we have a GenericAgent job that runs every couple minutes and deletes the tickets in the Junk queue. That is like a cron job, except it's not a cr

RE: [otrs] Auto close or removal upon entry into the junk queue possible?

iginal Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jim Archer Sent: Saturday, January 19, 2008 1:17 PM To: User questions and discussions about OTRS.org Subject: [otrs] Auto close or removal upon entry into the junk queue possible? Is there a way set up OTRS so that any

Re: [otrs] Consistent deletion of tickets

--On Sunday, January 20, 2008 6:23 PM +0100 "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote: You can delete tickets through OTRS. We have a Junk queue and a GenericAgent job that deletes all tickets in this queue every five minutes. Works just fine. Nils, that's great to know, thank you.

[otrs] Auto close or removal upon entry into the junk queue possible?

Is there a way set up OTRS so that any ticket moved into the JUNK queue is automatically flagged as "removed" or closed? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists

Re: [otrs] What does mean a blinking queue name ?¿

Also, does anyone know how to stop the blinking? I have people complaining about that. I find it rather distracting myself. --On Friday, January 18, 2008 4:12 PM -0300 Antonio Sarmiento <[EMAIL PROTECTED]> wrote: Hi, Somebody knows what does mean when the queue name in the queueview is b

[otrs] Possible issue with the POP3 app

Hello all... In my testing, I was invoking the little app that POPs email manually, and for each message it POPped and processed, it output: Message 5/8 ([EMAIL PROTECTED]) WARNING: nonstandard use of escape in a string literal LINE 1: ..._time, create_by, change_time, change_by) VALUES ('%Cu

Re: [otrs] How to delete user accounts and queues?

I'm new at this too, but I think these answers are correct... --On Thursday, January 10, 2008 6:06 PM -0800 Jake Conk <[EMAIL PROTECTED]> wrote: can't figure out how to delete some test queues I created and users accounts that I was creating so I can figure out how the system works. You can

Re: [otrs] Modification of a read-only value attempted at /usr/lib/perl5/Net/DNS/Question.pm line 47.

--On Thursday, January 10, 2008 12:13 PM +0100 "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote: Just make sure you don't have Net::DNS 0.60 installed, as that's the broken version according to that bug report. We're running with Net::DNS 0.62 and have no problems. Thanks very much Nils,

Re: [otrs] Modification of a read-only value attempted at /usr/lib/perl5/Net/DNS/Question.pm line 47.

BTW, I have worked around this issue by disabling the MX record check when sending email... --On Thursday, January 10, 2008 5:36 AM -0500 Jim Archer <[EMAIL PROTECTED]> wrote: Hi all... I have been playing with OTRS and having great success. I recently installed Debian lenny (t

[otrs] Modification of a read-only value attempted at /usr/lib/perl5/Net/DNS/Question.pm line 47.

Hi all... I have been playing with OTRS and having great success. I recently installed Debian lenny (testing) and installed OTRS. When I try to send an email, I got this error: Modification of a read-only value attempted at /usr/lib/perl5/Net/DNS/Question.pm line 47. I saw that there w