[otrs] POP3: auth for user failed

I believe I have the user set up correctly on the mail server. I do not see the otrs request hitting the mail server. I get a fast error, below. Please advise, Thanks, [ OTRS ] Admin OTRS ([EMAIL PROTECTED]) 18:38:53 - 09/03/2008 Error: POP3: Auth for user support/mail.dataforce1.com

[otrs] POP3: Auth for user error

Hi, I have my email address, support@ set up on the email server. In Mail Account Management when I click on the Run Now! I get this error. please advise, thanks. [ OTRS ] Admin OTRS ([EMAIL PROTECTED]) 18:08:43 - 09/03/2008 Error: POP3: Auth for user [EMAIL PROTECTED]/mail.dataforce