Hi there,
For those running into the same issue, I found out you have to set the
escalation times to something else than 0 in the queue configuration screen.
Else the solution times are not set and hence useless.
I haven't found the way to make the response time stats work but I don't
need th
Hello,
I'm having a hard time understanding the time variables available in the
stats module (for dynamic-object "TicketList"') of my OTRS 2.4.7 system
or finding consistent documentation about those.
I got a few closed tickets and I'd like, for instance, to be able to
produce a ticket list
