RE: [otrs] Filtering and Auto Responses

et => { 'X-OTRS-Queue' => 'NewOrder', }, }; # Job Name: 7-Match # (sort emails with From: [EMAIL PROTECTED] and Subject: Registration quest ions # into queue 'Order') $Self->{'PostMaster::PreFilterModule'}->{'7-Match'} = { Module =>

RE: [otrs] Filtering and Auto Responses

:[EMAIL PROTECTED] Sent: Friday, June 11, 2004 10:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Filtering and Auto Responses On Friday, June 11, 2004 6:47 PM Juan Gonzalez <[EMAIL PROTECTED]> wrote: > From: "customer care" <[EMAIL PROTECTED]> >

RE: [otrs] Filtering and Auto Responses

going and this is the only glitch in the system. Juan -Original Message- From: Robert Kehl [mailto:[EMAIL PROTECTED] Sent: Friday, June 11, 2004 10:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Filtering and Auto Responses On Friday, June 11, 2004 6:47 PM Jua

[otrs] Filtering and Auto Responses

into the system back into the OTRS system.     This is in my Inbox:   From: Customer Care at joann.com [mailto:[EMAIL PROTECTED]] Sent: Friday, June 11, 2004 9:36 AM To: Juan Gonzalez Subject: [Ticket#: 2004061110001629] Order Cancellation R [...]   Thank you for contacting joann.com One of

RE: [otrs] KnowledgeBase Support

I looked at the OneZero software quickly after the initial post, and it looks UGLY out of the box. I'm sure that it's possible to customize it to what you want it to look at. I'm enjoying how OTRS is setup and how it runs. I don't have any complaints about it yet except for the stats support th

[otrs] Stats and maximum # of locked tickets/close ticket without notes

Hi, We're finally moving from our current email system over to OTRS for customer care emails. I have 2 questions and a gift for the group. 1) Is there a way to close a ticket without putting notes in it? We use another system for our order management, and any notes are usually put in there. I

[otrs] GD libraries - Mac OS X install?

Hi, I have OTRS installed and finishing up the setup to do a test with live customer care emails tomorrow. I have verified that the necessary GD libraries are installed by using the checkmodule script. If I click on Stats, it only shows a breakdown of ticket numbers but NO graphs. Has anyone

RE: [otrs] An answer: statistics

Is there any work being done on this subject? I looked at the archives, and no definite answer of someone doing something like this to incorporate into the OTRS package. I am going into testing of the OTRS system with live customer emails tomorrow, and this is one of the final things that shoul

[otrs] Upgrade from 1.2.2 to 1.2.3

back into their place? I plan on upgrading this in the next day or so - I haven't had the time yet to really think about this. I see an UPGRADING file, but it shows me steps from a 1.1.x to 1.2.x upgrade. Juan Gonzalez Manager, Information Technology Ideaforest 2361 Rosecran

RE: [otrs] Installing OTRS on OS 10.3 server

I installed OTRS on an Apple Xserve running Jaguar (10.2). I followed the documentation and had a fairly successful install after doing a few things that I would assume are exclusive to OS X. I am customizing the system now for upcoming use by our call center, and the only major thing not wor

[otrs] Actual use of the OTRS system in a production environment?

I apologize in advanced if this is the wrong forum to ask of this, but it is very important.   I am in charge of technology at joann.com, the largest arts and crafts ecommerce site out there.  This includes a call center that houses many agents.   We are currently using a product called Fac

[otrs] Running OTRS on SUSE Linux 9.0

I picked up a copy of SUSE 9.0 and installed it on my computer. I then saw that a release of OTRS was already on there, but went ahead and updated to the latest version. I love how the setup is fast and easy with SUSE, but am running into a problem. I run the PostMasterPOP3.pl script, and I get