Re: [otrs] changing default Next State in Customer interface

it already set to open but when I go to Customer Frontend on > CustomerTicketZoom : the default selected state is 'closed successful'. > > Maybe a bug there ? Can anyone also confirm this behaviour please ? > > Thanks. Best regards. > > Laurent Minost > > > Le merc

[otrs] changing default Next State in Customer interface

hello, does anyone know how to chan ge the default Next State ing the customer interface from "closed Successful" to 'open" thanks, Keith -- Keith Holub NOAA/OAR/ESRL Boulder NOC work: 303 497 6774 [EMAIL PROTECTED] cell: 720 308 3379 __

[otrs] enable debug logging?

I'd like to enable debug logging. How is this done? I do not see an option for it under Core::Log/ Thanks, Keith -- Keith Holub NOAA/OAR/ESRL Boulder NOC work: 303 497 6774 [EMAIL PROTECTED] cell: 720 308 3379 __