I am getting inconsistent results when I do an OTRS search and OTRS
stats report. I am off by ONE, and I can't track down that one extra
being reported. I am trying to see how many tickets were closed on
February 11, 2010 in my WEB SERVICES ISSUE queue.
OTRS Search query:
Queue Selected:
A blank page *might* be some kind of PHP error or syntax. Can you tail
-f your PHP log to see what shows up when accessing the login page?
Terrill Yuhas wrote:
Hi,
We've been running 2.3.3 installed via rpm. We hadn't modified the
core files so I didn't expect the upgrade to 2.3.4 (also
Is there any way to customize the ticket #? For example, have it have a
format such as date+autoincrement? For example, 20090205001,
200902050002, 20090205003, etc... ?
Also, is there a way to move the ticket# after the subject? For example:
Re: Broken monitor [ticket#20090205001]
Piotr
This is a very basic question, and I don't see any documentation when
upgrading minor versions, but how do you upgrade OTRS 2.3.3 to 2.3.4? I
only see upgrade documentation for 2.2 to 2.3 in the source file. I'm
assuming I back up my current config.pm file and overwrite all files
from 2.3.3
