Martijn,
Lohmeijer, Martijn wrote:
> Hi, when I change the Header file like is described below than the
> image (logo) still does not load.
as Boris wrote, use
I also included a
line before the
statement.
regards
Paul.
>
> The script seems to want to look in opt/otrs
via httpbasicauth) so
it should work.
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Robert Kehl
Verzonden: vrijdag 28 mei 2004 4:22
Aan: User questions and discussions about OTRS.
Onderwerp: Re: [otrs] Ticket numbering does not switch
On Wednesday,
Hi, when I change the Header file like is described below than the image (logo) still
does not load.
The script seems to want to look in opt/otrs/bin/cgi-bin
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Boris Ratner
Verzonden: woensdag 18 augustus 20
Have you read the 'upgrading' and 'install' files that come with 1.2 ?
Those files are mentioned in the full announcement for 1.2.4.:
"Upgrading:
==
For those folks who are using OTRS 1.1 and want to upgrade to 1.2
please read the UPGRADING and INSTALL files."
Regards,
Martijn
-Oo
At the moment you would have to edit the .pl that generates the stats.
OTRS have stated that OTRS 1.3 will have a statistic framework. Don't know what
functionality that will mean though.
Regards,
Martijn
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namen
I remember questions about this from earlier months.
Here you should find a collection of those:
http://www.google.nl/search?q=otrs+on+apache2&ie=UTF-8&hl=nl&btnG=Google+zoeken&lr=
Your answer maybe in there somewhere.
Regards,
Martijn
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED]
Put in your Apache cronjobs to have the stats generated each day.
See Chapter 13 of the OTRS manual for more explanation on the different default
cronjobs available.
Regards,
Met vriendelijke groet,
Martijn Lohmeijer
Applicatiemanager Sogeti
Sogeti Nederland B.V.
T: (020) 660 66 00 + na
: [otrs] FAQStateForm.dtl does not exist (and is not in the CVS ?)
On Thursday, June 03, 2004 12:06 PM
Lohmeijer, Martijn <[EMAIL PROTECTED]> wrote:
> When I'm in de FAQ area (OTRS 1.2.3.) and click on the FAQState link I
> get an error stating that FAQStateForm.dtl does not e
Title: Bericht
Hello,
When I'm in de FAQ
area (OTRS 1.2.3.) and click on the FAQState link I get an error stating that
FAQStateForm.dtl does not exist. Assuming it was incorrectly deleted I wanted to
get the file from the CVS but I can't seem to find it in http://cvs.otrs.org/viewcvs.cgi/ot
Is it correct that ticket numbering does not switch when there are already tickets in
the system ?
I wanted to test a switch from DateChecksum to Autoincrement (mincountersize=1).
After stopping and starting Apache the numbering of tickets did not change however.
Met vriendelijke groet,
M
Hello,
For our soon-to-be switch to OTRS I am currently in the process of testing and
configuring the system to our needs. In this process I ran across the following and
want to know others have similar experience or other solutions:
Because we want to use the ticket system to administer ticket
If you have a current e-mail address it's best to disable the localhost address
completely.
I found that I needed to update the queues (in Admin) to write the correct address to
the table even if there is only one active address (and on screen everything defaults
to that address). It makes sens
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