Re: [otrs] Services linked to Customer DB

ACL, thats the answer, I will read about it. thanks! Luis Daniel Lucio Quiroz CISSP, CISM, CISA Linux, VoIP and much more fun www.okay.com.mx Need LCR? Check out LCR for FusionPBX with FreeSWITCH Need Billing? Check out Billing for FusionPBX with FreeSWITCH 2015-02-26 19:49 GMT-05:00 LQ

Re: [otrs] Services linked to Customer DB

Thanks but thats not the way I am looking for Luis Daniel Lucio Quiroz CISSP, CISM, CISA Linux, VoIP and much more fun www.okay.com.mx Need LCR? Check out LCR for FusionPBX with FreeSWITCH Need Billing? Check out Billing for FusionPBX with FreeSWITCH 2015-02-26 12:44 GMT-05:00 Jorge Novo

[otrs] Services linked to Customer DB

l see the service available automatically. When user@website2, he/she will see the other service. Is this possible? How? I have been reading perl code and manuals but I couldn't realize how. Regards Luis Daniel Lucio Quiroz CISSP, CISM, CISA Linux, VoIP and much more fun www.okay.com.mx

Re: [otrs] lookup customer email addresses ?

ser => 'VTIGER_USER_RO', Password => 'VTIGER_PASSWD_RO', Table => 'vtiger_contactdetails', CaseSensitive => 0, }, then we can change Table value by (SELECT WITH JOIN QUERY) in order to let OTRS do a select * from (sel

Re: [otrs] lookup customer email addresses ?

Hey, helo Im reading this, and i have a doubt this integration works, if user dont need to log into otrs portal, but users that are able to sign in in portal,need passwrod stored at vtigerdb.portalinfo table my question is, because data of customer and login info are split in 2 tables, the easie

Re: [otrs] Android App

Le 2 novembre 2011 20:37, Wagner a écrit : > Great app, > > Just to give you some feedback: > > if I don't have the iphone handle package installed in otrs, it crashs when > opening the dashboard, maybe you could add an exception and let the user > knows that this package is necessary. > > Another

[otrs] OTRS+ProcessMaker

Has any of you done this integration? Where i can see api so we can figure it out how to do it. Problem is ProcessMaker is PHP so mixing langages is not too easy. THanks LD - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Source for Iphone Application

Any news about the Android App? I'm not an android developer, but i wonder to help you testing on portable. 2010/8/12 Mauricio Tavares > On Thu, Aug 12, 2010 at 9:52 AM, Martin Edenhofer wrote: > > Hi Erling, > > > > I want to offer you support for the server site (do you have docu what > you

[otrs] itsm access level

helo, just wondering if theres a way to control access in itsm 3. I mean that some agents can see some CI's and other agents other CI's. Thanks in advance, LD - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] ITSM report with hardware linked

Helow We are using otrs 2.7 i was wondering if there is a way to make available in reports the serial number of hardare asociated. I will explain it more carefully. In a ticket, we have linked it with a hardware. We wonder in the ticket reports if it is possible to add Serial Numbers of ha

[otrs] stats accesible from customer.pl

helow using otrs 2.7.x, is there an easy way to let custoems from customer.pl frontend to acess to stats? LD - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: htt

[otrs] Document Management for ISO Managemet Systems,

HI all, As we know OTRS complies with itil/iso2, the question here is if otrs has a module to manage also documents that iso needs, like quality manual and records and all stuff. The main idea is to have all in one tool and not to use many. thanx LD ---

[otrs] MRTG graphs?

Hi all i wonder if otrs has capacity to display mtrg graphs out-of-the-box or by adding a module? Thanx LD - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

[otrs] Letting otrs to use Perl system modules rather than its own's

I wonder, if i remove this directory /var/www/otrs/Kernel/cpan-lib will otrs look for perl modules already installed in system, or how can i do this behaivor? TIA LD - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive

[otrs] ¿Change Management? Here it is an idea

Hi otrses, Well, after thinking how to add change management into OTRS I got an Idea. I dont have enough perl skills. I was wondering to set a new type of CI's, let's say directory or file type. Each dir or file is linked to a file in a server: server:/path/file with a cron and a SVN, we cou

[otrs] OTRS + PAM

I was wondering if there is a way to tell otrs to use PAM mech instead LDAP or internal MySQL, Regardsd, LD - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

[otrs] ticket share transitive relationship

hi all, we've sucessfully setup ticket share, so user A may se B's tickets, and user B does C'es. how ever, we wonder if there is a way to let by transitive relationship to let A does C'es without telling A to C in an explicit way. TIA LD --